Loyalty program

Fundamentals’ Loyalty Program allows you to earn points when you shop online. Points are awarded based on making purchases and customer actions such as submitting reviews.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at the time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points

Rewards can be earned for the following actions:

• Purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance (1 point for each R100 you spend)
• Registering on our site – (500 points)
• Review Submission — Earn points for submitting product reviews – (1000 points)
• Earn points for your birthday – (1000 points)

Reward Points Exchange Rates

The value of reward points is determined by an exchange rate of currency spent on products to points.

Our conversion rate is 100 points = R1

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem then you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent of your  balance, will be shown to you in the payment method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Points will expire in the order in which they were first earned.

Note: You will receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications.

Note: Points are not awarded when a discount code is applied.